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We provide companies and small businesses with a reliable IT ticketing system. Our solution helps you track issues, assign tasks, and resolve requests faster—boosting efficiency, transparency, and customer satisfaction.
Ticketing System for Businesses
Frequently Asked Questions
What is a Ticketing System?
A ticketing system is a tool that helps businesses log, track, and manage IT or service-related issues until they are resolved. It improves communication between employees and support teams.
How can a ticketing system benefit my small business?
It ensures every issue is tracked, prevents requests from being lost, reduces downtime, and increases efficiency by keeping all support communication in one place.
Is the system suitable for both small and large companies?
Yes. Our ticketing system is scalable — whether you’re a small startup or a large enterprise, it adapts to your team size and needs.
Can I track the status of my request?
Absolutely. Each request (ticket) is given a unique number, and you can monitor its progress, assigned staff, and resolution timeline in real-time.
5Does it support remote teams?
Yes, our ticketing system is cloud-based, making it accessible from anywhere. Remote teams can easily raise, assign, and resolve tickets.
6Can I integrate the ticketing system with email or chat?
Yes. Our system allows integration with email, chat platforms, and other business tools, so tickets can be automatically created from different channels.
What types of requests can be handled?
IT support, hardware/software issues, cybersecurity alerts, cloud support, backup requests, and general service inquiries — all can be managed in one system.
Is the system secure?
Yes. Security is a top priority. All data is encrypted, with access controls to ensure sensitive business information stays protected.
Do you provide training for staff?
Yes, we provide end-user training so your employees can quickly learn how to use the system efficiently.
How much does it cost?
Pricing depends on the size of your team and features required. We offer flexible packages for small businesses and enterprises.
Contact Us for IT Training and Services
Reach out for expert cybersecurity and IT services today.
Our offices
Hours
Monday- Friday
8:30 am - 6 pm
Contacts
+251 903690147
info-ethio@amnitrust.com
Somalia
Hours
Sutrday - Thursday
8 am - 6 pm
Contacts
+252 90 5600956 / 0619011758
info@amnitrust.com
Kenya
Hours
Monday- Friday
8:30 am - 6 pm
Contacts
+254 703261118
info-ke@amnitrust.com